Last Updated: 06-04-2026
At DWEVITRA TRADERS PRIVATE LIMITED, we strive to provide our customers with a smooth and satisfactory shopping experience. Please read our Refund & Cancellation Policy carefully to understand your rights and obligations regarding order cancellations, returns, and refunds.
Orders may be cancelled within 24 hours of placing the order or before the order has been shipped, whichever occurs first.
Once an order has been processed or dispatched, cancellation requests may not be accepted.
To request an order cancellation, please contact us at info@dwevitra.com with your order details.
We reserve the right to cancel any order due to:
Product unavailability
Pricing or technical errors
Suspected fraudulent transactions
Incomplete or incorrect customer information
In such cases, a full refund will be issued to the original payment method.
You may request a return within 7 days of receiving your order, provided that:
The product is unused, unwashed, and undamaged.
The item is returned in its original condition and packaging.
All tags, labels, accessories, and accompanying materials are intact.
The following items are not eligible for return, refund, or exchange:
Customized or personalized products
Products damaged due to misuse, negligence, or improper handling
Sale, clearance, or promotional items marked as non-returnable
Products returned without original packaging or tags
To initiate a return:
Email us at info@dwevitra.com with your order number and reason for return.
Our support team will review your request and provide return instructions.
Securely pack the product in its original packaging.
Ship the item to the address provided by our support team.
Note: Return shipping charges may be the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item supplied by us.
Once we receive and inspect the returned product:
We will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 3–5 business days.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Refunds will be issued only after successful inspection of the returned item.
Shipping and handling charges are non-refundable unless the return is caused by our error.
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Provide your order number along with clear photographs of the product and packaging.
After verification, we will arrange a replacement or provide a full refund at no additional cost.
Exchanges are subject to product availability.
To exchange a product:
Follow the standard return process.
Once your return is approved, you may place a new order for the desired item.
DWEVITRA TRADERS PRIVATE LIMITED
Address:
Shop No. 3, Khasra No. 70/1/1, 1st Floor, Village Mongolpur Kalan City, Naharpur, North West Delhi, Delhi, India – 110085
Email: info@dwevitra.com
Phone: +91 8287340386, +91 9289410312
For any questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team.
